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How do I register?
You can create a user account by clicking the "Create account" button located in the upper-right corner of the website. You will be redirected to a new page where you must enter your name, a valid e-mail address and choose a password, then press the "Save" button.
How do I recover/change my password?
If you forgot your password or want to change it, follow these steps:
- To recover the password, press the "Authentication" button located in the upper-right corner of the website.
- In the new window, click "Forgot your password?"
- Fill in your e-mail address and press the "Recover password" button. You will receive an e-mail with a link. Go to the link in the e-mail and you will receive a new e-mail with your new password.
- If you want to change your password, log into your customer account and go to the "Personal information" menu. Fill in the "Current password", "New password" and "Confirm password" fields, then press the "Save" button.
You now have a new, secure password and can access your account.
Do you offer the gift wrap service?
Yes. We can turn your book into the perfect gift. All you have to do is select the box “Gift wrapping option” from the shopping basket. This service costs only £1/per product.
Can I order products if I'm outside the UK?
Sorry, it's currently not possible to place orders if you're outside the UK.
However, we are in the process of expanding and will make it possible to deliver to other countries in the near future.
Are my bank details safe?
Cărți românești uses Stripe services for payment processing, which means that we do not manage credit or debit card transactions.
Our website does not store any information related to your credit or debit card, and your card number never reaches us. Thus, you can be sure that your bank details are safe.
Is my personal data safe?
Naky Limited, as the operator of the website cartiromanesti.co.uk, attaches great importance to the security of users personal data and respects their rights regarding the protection of personal data. Our Privacy Policy is designed in accordance with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) - EU Regulation 679/2016 and explains how your personal data is collected, used and protected while using our website.
To find out more details about how we collect, use and protect your personal data, as well as information about cookies, please check the Privacy and Cookies Policy page.
How do I delete my user account?
To delete your user account please email your request to contact@cartiromanesti.co.uk. Your request will be resolved within a maximum of 30 days.
Can I cancel an order?
You can cancel an order if the request is made promptly, either immediately or soon after the order has been placed..
However, it is important to note that due to the very short processing time of the order, there is a possibility that it has already been shipped and therefore cannot be cancelled.
Can I add/delete products after placing the order?
It is not possible to add or delete products, once an order has been completed. The order cannot be modified at this point.
Can I change the delivery address or phone number after placing the order?
You can change the delivery address or phone number if the request is made promptly, either immediately or soon after placing the order.
If the products have already been shipped, no more changes can be made. Since the shipping process has started, it is no longer possible to change the delivery address or other details related to the order
We recommend that you check your shipping address and phone number carefully before completing your order to ensure that the information is correct.
What is the response time for queries submitted to Customer Service?
Customer Service handles inquiries submitted during business hours from Monday to Friday, between 9:00 a.m. and 5:00 p.m. The maximum response time for received requests is 24-48 hours.
To ensure a swift and efficient response to your inquiries directed to Customer Service, we recommend including relevant details such as your name, order number, or any other pertinent information in your message that could aid in promptly resolving your request. By providing these supplementary details, our team can deliver a professional and timely response.
Is it possible to make changes to billing information after an order has been placed?
Unfortunately, it is not possible to make changes to billing information once an order has been placed.
Where can I find the invoice for my order?
There are two ways to find your invoice:
The first option is to access the order confirmation e-mail and download the attached invoice.
The second option is to access your customer account, navigate to the "Order history" section, select the relevant order, and then download the invoice.
I am experiencing technical issues and cannot complete an order or payment. What should I do?
Please contact our Customer Service team via the contact form or send an e-mail at contact@cartiromanesti.co.uk.
To help us quickly identify and resolve the issue you are experiencing, please provide a screenshot or video that highlights the encountered error.
When will certain products be available again on the website?
Our stocks are updated monthly, however, it should be noted that this process also depends on the availability of the products from the supplier. We strive to restore our stocks as quickly as possible.
How can I return a product or an order?
You can return products within 14 calendar days from the moment they were delivered to you by the courier. Before returning the products, you must contact us through the form in the "Contact" section and inform us about your decision to return the products.
Additionally, you can return products by following these steps:
- From the "My Account" menu, choose the option "Order History and Details";
- Select the order that contains the product you want to return;
- Select the product by checking the box next to it;
- Choose the quantity and complete the "Reason for return" field;
- Press the "Request return authorization" button;
- As soon as your return request is authorized, you can print the return form, which you can find in the "My Product Returns" section.
Regardless of the return method you choose, you must wait for our confirmation before sending the products back. You will be contacted as soon as possible, and we will provide you with all the necessary details for returning the products.
For more details, please check the "Delivery and returns" page.