Frequently asked questions

How to register?

You can create an account on www.cartiromanesti.co.uk by clicking the   user-ic-2.png   button on the upper right side of the website.

You will be redirected to a new window, where you have to enter your e-mail address and tap “Create account”.

Creating an account is free of charge.

Why should I register for an account?

If you create an account you will enjoy the following advantages:

•     You can order any product, without having to enter your personal details every time. The time to process an order is considerably reduced;

•     You have access to your order history;

•     You can receive personalized information, based on your shopping lists on cartiromanesti.co.uk.

•     You will be updated on all our news and promotions;

•     You can preorder any product currently out of stock and be informed immediately when it becomes available again;

•     You can comment on the books you purchased and rate your favorites;

•     You can be invited to the off-line events organized by cartiromanesti.co.uk.


I forgot my password/I want to change my password. What can I do?

The recovery steps are simple, if you’ve forgotten your password:

•     Click on the   user-ic-2.png   button on the upper right side of the website.

•     In the new window click on “Forgot your password?”on the lower right side of the screen.

•     Enter your e-mail address and click on “Retrieve password”. You will receive an e-mail with a link. Click on the link included in the e-mail. Following this you will receive a new e-mail with your new password.

Follow the next steps, if you want to change your password:

•     Sign in your account.

•     Access the “My personal information” menu

•     Fill in the fields “Current password”, “New password”, “Confirm password” and click on “Save” button.


Can I order products if I’m outside UK?

Yes, you can order products if you are outside UK.

You can make orders on our website if you are in the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Holland, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.


Can I order by phone?

Yes, you can. The telephone number you can contact us on is 0784 556 4911, between 9am to5pm, from Monday to Friday. This telephone number can be used to make orders only with delivery in UK.


Do you offer the gift wrap service?

Yes. We can turn your book into the perfect gift. All you have to do is select the box “Gift wrap” from the shopping basket. This service costs only £0.50.


Are my bank details safe?

Cartiromanesti.co.uk uses PayPal services to process payments. This means that we do not handle your credit or debit card transactions. Our website does not save any information related to your credit or debit cards. Furthermore, the number of your card never reaches us. PayPal acts as a buffer between you and us.

The webpage where the online payment is being submitted does not belong to our website. It is a secure page, loaded from the PayPal servers.

Even if the transaction is ensured by an intermediary, you will not be charged any fees. You will only pay the cost of the book and the delivery services.